Return and Exchange Criteria
Original packaging with tags intact
Items must be returned in the same condition as when you received them, unused
Items that do not meet these criteria or are marked “Final Sale” are not eligible for return or exchange.
If your order arrives damaged or with missing items, please contact our Customer Service team for assistance.
Return Process
You have 30 days from the date you received your order to return your item for a refund by emailing our Customer Service.
You will receive a return label and packing slip to ship your item back.
Refunds will be issued to the original form of payment.
Please allow 1-2 weeks for your return to be processed.
Exchange Process
You have 30 days to exchange your item by emailing our Customer Service.
FAQ
I received a Bogg bag as a gift. Can I return or exchange it?
We are happy to assist with gift returns or exchanges as long as the item was purchased directly from our website and not from one of our authorized retailers.
IMPORTANT REMINDER
We recommend that you keep the tracking number of your return package in case the shipment is lost or delayed.
Once we receive your item at our warehouse, we will be happy to refund you in full via your original payment method. Please note: It may take approximately 5-10 business days from the date we process your refund for your bank to release your funds.